Event Staff

Job Overview

Ticket Check-In: Scan tickets or QR codes at event entrances, ensuring attendees have the correct access.
Manage entry and re-entry processes, distributing wristbands as needed.
Address ticketing issues or direct attendees to the appropriate channels for resolution.
Box Office Sales: Process on-site ticket sales using a point-of-sale system.
Handle cash and card payments, ensuring accurate transactions.
Provide information on ticket types, event details, and venue layout.
Assist in managing inventory of wristbands, VIP passes, and other admission materials.
360 Camera Operations: Set up and operate the 360 camera booth, assisting attendees with using the platform.
Ensure all equipment is functioning properly before and during the event.
Monitor and maintain the quality of footage, providing customer support as needed.
Facilitate the sharing of digital outputs with attendees via email or social media.
General Customer Service: Provide attendees with information about the event, including schedules, venue facilities, and parking.
Assist with crowd control and ensure safety protocols are followed.
Handle lost-and-found inquiries and guide attendees to appropriate locations for assistance.
Support the overall event flow by responding to ad hoc tasks or issues as directed by supervisors.

Customer Service: Ability to provide friendly, helpful, and professional service to event attendees, ensuring a positive experience.
Attention to Detail: Ability to accurately handle tickets, wristbands, and 360 camera operations, ensuring proper scanning and tracking.
Communication Skills: Strong verbal communication to answer attendee questions, provide directions, and resolve issues.
Teamwork: Ability to work well in a team, coordinating with other staff to ensure smooth event operations.
Technical Proficiency: Basic knowledge of point-of-sale systems, ticketing platform, and 360 camera operation, with the willingness to learn new technologies.
Problem-Solving: Ability to quickly address and resolve customer concerns and operational challenges.
Time Management: Ability to stay organized and manage time effectively, especially during peak hours of check-ins or sales.
Physical Stamina: Capability to remain on your feet for extended periods, manage large crowds, and assist with event setup and breakdown when necessary.

Bonuses: Opportunity to earn performance-based bonuses for achieving sales targets, exemplary customer service, or outstanding team collaboration.
Gym Membership Stipend: A monthly stipend towards a gym membership to encourage staff wellness and fitness.
Staff Social Events: Regular staff outings, social gatherings, and team-building events to promote a positive work culture and strengthen team bonds.
Training Opportunities: Access to workshops and training for improving customer service, sales skills, and technical operation of event equipment.
Career Growth: Opportunities for career advancement within the company, with pathways to supervisory roles and specialized event coordination positions.