Bartender

Job Overview

Provide timely, accurate and friendly service while preparing the highest quality beverages for our guests. Each bartender’s primary objective is to show our guests such a marvelous time, they will want to return.
Primary
o Promote, work, and act in a manner consistent with the mission of the IL CIGNO ITALIANO: TO BRING OUR EMPLOYEES AND GUESTS TOGETHER WITH GREAT FOOD AND HOSPITALITY TO CREATE A POSITIVE MEMORABLE EXPERIENCE.
o Prepare and serve alcoholic and non-alcoholic drinks consistent with the restaurant’s standard drink recipes.
o Accept guest payment, process credit card charges, and make change if necessary.
o Check identification of guests to verify age requirements for purchase of alcohol.
o Clean and sterilize glasses, utensils, and bar equipment.
o Balance cash receipts.
o Record drink orders accurately and immediately after having received them into the register system.
o Attempt to limit problems and liability related to guests’ excessive drinking by taking steps such as persuading guests to stop drinking, or ordering taxis or other transportation for intoxicated guests.
o Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws.
o Present drink menus, make recommendations, and answer questions regarding beverages.
o Take beverage orders from serving staff or directly from guests seated at the bar.
o Clean bars, work areas, and tables.
o Reset tables in bar area.
o Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks.
o Serve snacks or food items to guests seated at the bar.
o Slice and pit fruit, and prepare other garnishes for drinks.
o Ask guests who become loud and obnoxious to leave, or physically remove them.
o Arrange and maintain bottles and glasses in an attractive and functional manner to support efficient drink preparation, promotion of beverages, and attractive displays.
o Maintain cleanliness in all areas of the bar including counters, sinks, utensils, shelves and storage areas.
o Recognize and learn the names of regular guests
o Assist the restocking and replenishment of bar inventory and supplies.
o Report all equipment problems and bar maintenance issues to the restaurant manager.
o Attend all scheduled employee meetings and offers suggestions for improvement.
o Coordinate with and assist fellow employees to meet guests’ needs and support the operation of the restaurant.
o Fill-in for fellow employees where needed to ensure guest service standards and efficient operations.
Supplemental
o Plan, organize, and control the operations of a cocktail lounge or bar.
o Order or requisition liquors and supplies.
o Supervise the work of bar staff and other bartenders.
o Plan bar menus.
o Provide guests with information about local areas, including giving directions.
Tools & Technology (examples in parentheses)
o Bar code reader equipment
o Credit card processing machines
o Cash registers
o Carbonated beverage dispenser
o Cocktail shakers or accessories
o Commercial use:
o blenders, graters
o cutlery
o dishwashers
o juicers
o mixers
o strainers
o Ice shaver machines or accessories (ice chippers, ice crushers, ice flakers)
o Point-of-sale receipt printers
o Point-of-sale terminals and workstations
o Frozen drink machines
o Touch screen monitors
o Data base user interface and query software
o Point-of-sale software (TouchBistro)