Customer Support Representative
BFGOODRICH TIRE AND RUBBER COMPANY
W Chapline St, Wheeling, WV 26003, USA
Barback
Full-time/Part-time
$27.00 - $30.00 /hr
Posted Jul 13, 2025
Job Overview
To be successful as a customer support representative, you should stay informed about product and service specifications and maintain good relations with customers. Ultimately, a successful Customer Support Representative should be able to achieve outstanding customer service and communicate effectively with customers.
Customer Support Responsibilities:
- Generating sales leads.
- Managing incoming calls.
- Building good relationships with customers.
- Resolving complaints and following up on resolutions.
- Identifying customers' needs.
- Meeting sales objectives.
- Following procedures and policies.
Customer Support Requirements:
- High school diploma or equivalent.
- Experience in customer service.
- Strong telephone etiquette.
- Familiarity with CRM tools.
- Excellent communication skills.
- Ability to manage multiple tasks at once.
- Ability to adapt to different personalities.
Skills
- Communication
- Schdulling and Organizing
- Multi tasking
- Problem solving
Benefits
- Health Insurance: Covers medical expenses, often including dental and vision coverage as well.
- Paid Time Off (PTO): Includes vacation, sick leave, and paid holidays.
- Life Insurance
- Disability Insurance
- Retirement Plans: