Job Overview

To be successful as a customer support representative, you should stay informed about product and service specifications and maintain good relations with customers. Ultimately, a successful Customer Support Representative should be able to achieve outstanding customer service and communicate effectively with customers.

Customer Support Responsibilities:

  • Generating sales leads.
  • Managing incoming calls.
  • Building good relationships with customers.
  • Resolving complaints and following up on resolutions.
  • Identifying customers' needs.
  • Meeting sales objectives.
  • Following procedures and policies.

Customer Support Requirements:

  • High school diploma or equivalent.
  • Experience in customer service.
  • Strong telephone etiquette.
  • Familiarity with CRM tools.
  • Excellent communication skills.
  • Ability to manage multiple tasks at once.
  • Ability to adapt to different personalities.

Skills 

  • Communication
  • Schdulling and Organizing
  • Multi tasking
  • Problem solving

Benefits 

  • Health Insurance: Covers medical expenses, often including dental and vision coverage as well.
  • Paid Time Off (PTO): Includes vacation, sick leave, and paid holidays.
  • Life Insurance
  • Disability Insurance
  • Retirement Plans:
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