Job Overview

BRKTHROUGH is a brand new and immersive social gaming experience designed to make participants feel like they have entered another world. The new concept is the future of in-person entertainment for groups of all kinds, with its combination of wildly entertaining gameplay, and great food and drinks. The space will open with 40 unique and high-technology game rooms where teams will encounter physical, mental, and skill-based challenges.
BRKTHROUGH Team Members have one goal, to deliver the very best immersive multiplayer game room experience possible to all of our guests. You will hit the ground running in this fun, fast-paced, challenging environment where every team member is an essential component of our success and everyone's voice is important in our culture.
Core Values are the guiding principles that define our culture and make us unique.

  • Create Joy - We’re here to bring people joy – in the experiences we create, in the work we do, and in the way we interact with our community.
  • Be The Next- Level Up. Pursue growth, lead change, and experiment. Master your craft.
  • Celebrate - Remember to enjoy life’s victories and make a big deal out of them.
  • Be Adventurous and Creative - An innovative mindset is our default setting. We are always willing to take risks and try new things.


  • Enthusiastically greet guests
  • Processing credit card/cash payments in efficient and friendly manner
  • Utilize the POS for all transactions
  • Sell BRKTHROUGH merchandise to guests while maintaining the company's standard in Guests service
  • Deliver engaging, positive and authentic Guests experience with all guests
  • Demonstrate a Guests centric mindset by role modeling selling behaviors with a passion for the brand
  • Generate pride and loyalty about the game rooms
  • Deliver ordered food to guests
  • Properly clean and sanitize all food preparation areas along with tables and bar
  • Wash and appropriately store all cooking appliances, instruments, utensils, cups, glasses, and dishes
  • Clean and restock bar area, empty trash and sanitize equipment
  • Deliver results and contribute to the location’s success
  • Team Member needs to be able to communicate effectively with multiple guests while efficiently processing transactions
  • Manages flow from the front doors, efficiently help Guests with needs and directing as needed
  • Ensuring all guests have a valid waiver on file
  • Sweep and mop the kitchen floors and bar area as well as wiping down kitchen walls
  • Assist with the unloading of delivered food supplies.
  • Organize and correctly store food supplies including Fifo procedures

Key Requirements

  • Ability and willingness to take on additional tasks
  • Adheres to federal, state and local labor laws
  • Ability to work flexible hours including evenings, weekends and holidays, and understands and complies with all scheduling policies and practices
  • Secures and maintains any assigned company property
  • Ability to safely lift up to 40 pounds
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