Job Overview

Job Title: Assistant Manager
Department: Management Reports To: General Manager
FLSA Status: Exempt
Job Summary: The Assistant Manager supports the General Manager in overseeing daily restaurant operations, ensuring excellent guest service, and maintaining a productive team environment. They assist with staff management, financial oversight, and operational efficiency while upholding company policies and standards. This role requires strong leadership, multitasking, and problem-solving skills.
Key Responsibilities: Operations & Service Management:

  • Assist in managing daily restaurant operations to ensure smooth service flow
  • Monitor food quality, presentation, and guest satisfaction
  • Ensure compliance with health, safety, and sanitation regulations
  • Handle guest concerns and complaints professionally and efficiently

Team Leadership & Staff Development:

  • Assist with hiring, training, and coaching employees to maintain high performance
  • Supervise front-of-house and back-of-house staff during shifts
  • Provide feedback and support to team members to improve service and efficiency
  • Help create and maintain a positive and motivated work environment

Financial & Inventory Management:

  • Assist with labor management, scheduling, and payroll processing
  • Monitor sales, costs, and inventory to support profitability goals
  • Help manage vendor relationships and ensure proper stock levels
  • Follow cash handling and financial reporting procedures

Administrative & Compliance Duties:

  • Enforce company policies, procedures, and operational standards
  • Assist in executing marketing promotions and special events
  • Ensure all equipment and facilities are properly maintained
  • Support the General Manager in implementing new policies or process improvements

Qualifications:

  • Previous experience as an Assistant Manager, Shift Leader, or similar role in a restaurant setting
  • Strong leadership, communication, and problem-solving skills
  • Ability to multitask and work in a fast-paced environment
  • Knowledge of POS systems, scheduling, and inventory management
  • Familiarity with food safety and health regulations (ServSafe certification is a plus)
  • Ability to work flexible hours, including nights, weekends, and holidays

Working Conditions:

  • Fast-paced restaurant environment with frequent guest and staff interaction
  • Standing for long periods and occasional lifting of up to 50 lbs
  • Working in high-energy, high-pressure situations
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