Job Overview

About the RoleWe are seeking an experienced Billing Operations Manager to oversee and optimize our end-to-end billing, invoicing, and revenue collection processes. In this role, you will lead the billing operations, ensure strict accuracy and compliance, and collaborate cross-functionally with Accounting, Sales, and Customer Success to drive operational efficiency and support company growth.

Key Responsibilities

  • Billing Operations & Invoicing: Oversee the daily billing workflows, ensuring accurate, timely generation and distribution of customer invoices, recurring subscription billing, and complex custom fee structures.
  • Process Optimization & Automation: Identify opportunities to streamline order-to-cash processes, eliminate manual friction, and lead implementation of automated billing workflows and system integrations.
  • Revenue Recognition & Compliance: Partner closely with Accounting to ensure all billing practices comply with internal controls, corporate governance, and GAAP/IFRS revenue recognition standards.
  • Issue Escalation & Resolution: Act as the primary point of contact for complex billing disputes, payment collection issues, and customer account reconciliations.
  • Reporting & Key Metrics: Track and report on critical metrics including Days Sales Outstanding (DSO), billing accuracy rates, collections efficiency, and unbilled revenue.
  • Cross-Functional Collaboration: Work with Product, Legal, and Sales Operations to align contract terms, pricing models, and new product offerings with billing system capabilities.

Qualifications & Requirements

  • Experience: 5+ years of experience in billing operations, order-to-cash, or revenue operations, with at least 2+ years in a supervisory or management role.
  • Systems Expertise: Hands-on experience with enterprise billing, ERP, and CRM platforms (e.g., Stripe, Zuora, NetSuite, Salesforce Billing, or Workday).
  • Financial & Accounting Acumen: Strong understanding of subscription revenue models, accounts receivable (AR) management, and revenue recognition guidelines.
  • Analytical Skills: Advanced Microsoft Excel capabilities (pivot tables, data modeling, complex formulas) and experience analyzing large financial datasets.
  • Communication & Leadership: Proven ability to manage complex cross-functional relationships, resolve enterprise customer disputes smoothly, and mentor operational team members.
  • Education: Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.

Benefits & Perks

  • Compensation: Competitive base salary with performance-based bonus opportunities.
  • Health Coverage: Comprehensive medical, dental, and vision insurance for employees and eligible dependents.
  • Retirement Plan: 401(k) plan with company match.
  • Work-Life Balance: Flexible work schedules, remote/hybrid work options, and paid time off (PTO) plus company holidays.
  • Professional Growth: Continuous learning budget for professional certifications, leadership training, and industry workshops.
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