Job Overview

Job description:
Are you a dynamic leader with a passion for creating memorable experiences? Hyper Kidz, the ultimate indoor playground for children, is seeking a General Manager to oversee daily operations, drive revenue growth, and lead a high-performing team. This role is perfect for a hands-on, results-driven leader who thrives in a fast-paced environment and is committed to delivering exceptional customer service.
Key Responsibilities:

  • **S.M.A.R.T. Growth Planning:** Develop and execute strategies to drive revenue in B2C (walk-ins, parties), B2B (private schools, daycares), and B2G (public school field trips) markets.
  • **90-Day Efficient Action Plan:** Set and achieve operational goals within structured timeframes to enhance efficiency and guest satisfaction.
  • **Recruiter & Team Builder:** Hire, train, and develop a strong team to ensure outstanding customer experiences.
  • **Performance Evaluations:** Conduct regular performance reviews and implement staff improvement plans.
  • **Reward High Performers/Replace Low Performers:** Foster a high-performance culture by recognizing top talent and making tough decisions when necessary.
  • **Community-Driven Marketer:** Build partnerships with local organizations, schools, and businesses to drive customer engagement.
  • **Technology Proficiency:** Utilize point-of-sale (POS) systems, scheduling software, and social media platforms to streamline operations.
  • **Vendor & Inventory Management:** Maintain supplier relationships, manage inventory levels, and ensure cost-effective procurement.
  • **Accountability & Transparency:** Oversee financial reporting, cash handling, and adherence to company policies.
  • **Empowerment Skills:** Motivate and mentor staff, fostering a culture of ownership and accountability.
    Minimum Qualifications:
  • 2+ years of experience in retail, hospitality, entertainment, or family attractions management.
  • Proven ability to hire, train, and lead teams in a fast-paced, customer-focused environment.
  • Strong problem-solving and conflict-resolution skills to handle guest and employee concerns effectively.
  • Experience managing schedules, budgets, and inventory with a focus on cost control.
  • Basic proficiency in Microsoft Office, POS systems, and social media platforms.
  • Ability to work a flexible schedule, including weekends, evenings, and holidays.
  • Must be able to lift up to 30 lbs and be on your feet for extended periods.
    Preferred Qualifications:
  • 3+ years of experience in family entertainment, event management, or multi-unit operations.
  • Experience growing revenue through marketing, outreach, and community engagement.
  • Strong knowledge of KPIs, financial reports, and business growth strategies.
  • Demonstrated success in staff development and team culture-building.
  • Familiarity with inventory management software and digital marketing tools.
    Why Join Hyper Kidz?
    At Hyper Kidz, we believe in creating magical experiences for children while fostering a fun and rewarding work environment. As General Manager, you'll play a pivotal role in shaping our location's success and positively impacting the community. If you’re a motivated leader who thrives in an energetic, family-friendly environment, apply today and help us take Hyper Kidz to the next level!
Apply Now