Job Overview

Host/Busser Job Description

At Shellie’s Country Café, our hosts and bussers are the first and last impression our guests have — and we take that seriously! You’re the smiling face that welcomes them in, helps them get settled, and keeps
the dining room running smoothly so every guest feels taken care of. This is a fast-paced, team-oriented role perfect for someone who enjoys staying busy, helping others, and making people feel at home.

Position Summary

The Host/Busser position is responsible for greeting guests warmly, managing seating and flow of the dining room, assisting servers, and keeping tables clean and ready for the next guest. You help set the tone for every dining experience and make sure service runs like clockwork. You are also the first person guest see when they arrive and the last person they have contact with when leaving, making your impression one of the most important.

Key Responsibilities

· Greet and seat guests promptly with a smile and friendly attitude.
· Keep an accurate waitlist and communicate clearly with guests and servers.
· Buss and reset tables quickly and efficiently following cleanliness standards.
· Refill drinks or assist servers during busy times when needed.
· Check restrooms and dining room regularly for cleanliness and supplies.
· Assist in rolling silverware, restocking stations, and sweeping floors.
· Work as a team to make sure guests always feel welcome and cared for.
· Maintain calm and composure during rush periods.
· Follow all food safety, sanitation, and cleanliness policies.
· Uphold our “Hospitality First” culture with every interaction.

What We’re Looking For

· Friendly, energetic, and people-focused personality.
· Quick learner with strong communication skills.
· Ability to multitask and stay organized in a fast-paced setting.
· Reliable and punctual — guests count on your smile!
· Team player willing to help wherever needed.
· Able to stand, walk, bend, and lift up to 25 lbs. for extended periods.

Living Our Core Values

1. Hospitality First – You’re the first impression — your warmth and welcome make people feel at home.
2. Accountability – You take pride in your work and always look for ways to make the next guest experience even better.
3. Respect – You treat everyone — guests and coworkers alike — with patience and kindness.
4. Progress Over Perfection – You’re willing to learn and get a little better every shift.
5. Teamwork – You jump in to help servers, bussers, or cooks because everyone’s success depends on teamwork.
6. Excellence – You take pride in keeping the dining room spotless and the experience seamless.
7. Adaptability – You stay flexible, calm, and positive when the pace picks up.

30-Day Success Benchmarks

By the end of your first 30 days, you should:
· Greet and seat guests confidently and manage the waitlist independently.
· Reset and clean tables to standard within 2 minutes.
· Anticipate team needs (refills, bussing, restocking) without being asked.
· Receive positive feedback from guests or teammates.
· Demonstrate understanding of floor layout, table numbers, and server sections.
· Maintain consistent attendance and a great attitude.

Benefits

· Flexible scheduling (days, nights, weekends, holidays).
· Competitive hourly wage based on experience as well as daily tips.
· Opportunities for raises, cross-training, and advancement through performance and reliability.
· Full time employees are eligible for employer sponsored health insurance benefits at half-cost upon successful completion of probationary period.
· Employee meals and discounts.
· Advanced wage payment with Toast Pay Card, making wages accessible before payday.
· Family environment with local business owners.

Reports To

Front of House Manager or Shift Supervisor.
Pay is negotiable and dependant on availability and experience