Server

Job Overview

Responsibilities 

• Protect establishment and patrons by adhering to sanitation, safety and alcohol beverage control policies
• Help patrons select food and beverages by presenting menu; offering cocktails; suggesting courses; explaining the chef's specialties; identifying appropriate beers; answering food preparation questions
• Stay updated on current menu choices, specialties and menu deviations, knowing if the kitchen staff is running out of any items, etc.
• Transmit orders to bar and kitchen by recording patrons' choices; identifying patrons' special dietary needs and special requests
• Keep kitchen staff informed by noting timing of meal progression
• Serve orders by picking up and delivering patrons' choices from bar and kitchen; deliver accompaniments and condiments from service bars
• Respond to additional patron requirements by inquiring of needs; observing dining process
• Maintain table setting by removing courses as completed; replenishing utensils; refilling water glasses; being alert to patron spills or other special needs
• Conclude dining experience by acknowledging choice of restaurant; inviting patrons to return
• Obtain revenues by totaling charges; issuing bill; accepting payment; delivering bill and payment to host; returning change or credit card and signature slip to patrons
• Contribute to team effort by accomplishing related results as needed
• Provide welcoming phone greeting and following Guest ordering procedures
• Convey menu information over the phone to Guests and give accurate estimate of delivery time
• Perform basic cleaning tasks as needed or directed by supervisor
• Fill in for absent staff as needed
• Assist with special events as needed
• Adhere to grooming and appearance standards consistently
• Promptly address customer service issues and refer customers to management when necessary
  Qualifications:
• Excellent oral communication skills required
• Positive interpersonal skills required
• Must speak English fluently and be able to write in basic English
• Good telephone speaking and listening ability
  Server top skills & proficiencies:
• Knowledge of Food Service Regulations
• Lifting
• Verbal and Written Communication
• Flexibility
• Basic Math
• Customer Service
• Resolve Conflict
• Teamwork
• Persistence
• Energy Level
• Selling to Customers Needs
• Thoroughness
• Professionalism
• Client Relationships