The Hostess is the first point of contact for members and guests dining at Heritage Bay. This position is responsible for creating a warm and welcoming environment, managing reservations, and ensuring smooth seating flow in accordance with club standards

Job Overview

Heritage Bay Golf & Country Club

Position: Hostess / Host
Department: Food & Beverage
Reports To: Restaurant Manager / Maitre D’

Job Summary:

The Hostess is the first point of contact for members and guests dining at Heritage Bay. This position is responsible for creating a warm and welcoming environment, managing reservations, and ensuring smooth seating flow in accordance with club standards and member expectations.

Primary Responsibilities:

Guest Relations & Service Excellence

• Greet all members and guests promptly and courteously upon arrival.
• Provide a friendly and professional first impression of the dining experience.
• Escort members and guests to their tables and present menus.
• Maintain an updated knowledge of menus, specials, and events to assist members effectively.
• Ensure all member preferences, seating requests, and special needs are accommodated when possible.
• Communicate any member feedback or concerns to management immediately.

Reservations & Seating Management

• Manage reservations via phone, email, or club reservation system.
• Coordinate table assignments to optimize service flow and minimize wait times.
• Maintain accurate guest count and update seating charts throughout service.
• Assist in managing the waitlist during peak periods and provide accurate wait time estimates.

Team Coordination

• Communicate effectively with servers, Maitre D’, and kitchen staff to ensure timely and efficient service.
• Support service staff by resetting tables, replenishing menus, and assisting with light service tasks when needed.
• Work closely with management to support special events, private dining, and large group functions.

Appearance & Professionalism

• Maintain a polished and professional appearance in accordance with club dress code.
• Uphold Heritage Bay standards for hospitality, courtesy, and member satisfaction.
• Arrive on time and prepared for each shift.

Safety & Cleanliness

• Maintain cleanliness of entrance, podium, and surrounding dining areas.
• Follow all safety and sanitation policies as required by the club and local regulations.

Qualifications:

• Prior experience in a fine dining or private club setting preferred.
• Strong communication and interpersonal skills.
• Professional demeanor and excellent customer service skills.
• Ability to multitask and remain calm under pressure.
• Flexible schedule including evenings, weekends, and holidays.