Job Overview

Shift Responsibilities:

  • Responsible for daily side work tasks (opening, ongoing, and closing tasks). Adhere to DOH Guidelines and set up service stations according to these guidelines.
  • Stay current with all menu changes. Participate in menu change prep, stuffing menus. Keep menus clean.
  • Be able to answer questions about service and F&B details: Ingredients and possible allergens
  • Greet guests with a welcoming demeanor: check tickets, ensuring they are in the correct theater, movie & seat
  • Assist guests with ordering. Take orders, enter all flags, and ensure that guests receive all ordered items correctly
  • Manage and closes out guests’ checks properly with no errors, Notify Lead Server or MOD for any necessary discounts and adjustments, or guest service support
  • Assist other theaters and coworkers, and assess service needs throughout the building
  • Be able to move theater assignments throughout a shift with ease
  • Monitor theaters for any disturbances/ policy violates and alert the MOD of any issue

Employment requirements:

  • Be present and positive throughout your shift, while being productive and a problem solver. Show initiative and follow through.
  • Work in an efficient manner that minimizes service errors and comps. Work as a team with fellow staff
  • Prioritize service and guest experience. Support co-workers to assure smooth service.
  • Arrive on time and ready to work at your scheduled in-time Arrive to work in proper uniform: All black shirts or Nitehawk affiliated logos, dark denim or black pants. Non-slip shoes
  • Attend staff meetings. Responsible for retaining and implementing information included in staff emails
  • Must maintain extensive food and beverage menu knowledge. Must have extensive POS ability and understanding.
  • Be transparent and honest when errors occur to help managers find the best solution
  • Adhere to the advice of managers and Leads on the floor
  • Adhere to all Nitehawk policies and maintain professionalism at all times.
  • Prioritize service and guest experience. Support co-workers to assure smooth service
  • Report any issues with equipment, building, guests, or co-workers to a supervisor.
  • Must have POS knowledge and understanding and capable of proper cash/ credit card handling
  • Must have the ability to work on your feet for long periods of time. Carry and lift items up to 50 lbs and be able to reach, bend, stoop and frequently lift items. Job responsibilities require a lot of movement up and down stairs. Work includes performing heavy and repetitive physical duties

Scheduling requirements: Part time - at minimum 2 - 3 shifts/ week and must have weekend availability and work regularly on Saturdays. Must be available to work weekends and holidays. Holiday schedules may vary from usual schedules and you are not to assume days off on holiday weeks. Working annual and winter holidays are required for all staff.You are responsible for posted schedules and finding coverage for shifts you are unable to work. Hours are not guaranteed and will fluctuate depending on business levels.
Employment Details: Position: Server

  • Reports to: General Manager
  • Status: Non-exempt / Part -Time / hourly
  • Compensation: $10.65/hour, plus tips - $20.00/hour for staff meetings
  • Paid weekly during time of active employment.
  • NYC Paid Sick Leave and PTO accrual.
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