Host

Job Overview

Our restaurant is looking for a new host or hostess to join our front of house staff. We are a fast-paced and busy restaurant and are looking for qualified candidates who can meet our job requirements while maintaining a high-quality level of service for our guests at all times.
You will be asked to greet guests on their way into the restaurant, hand out menus, and show guests to the most appropriate table at their arrival. You may also be asked to handle customer phone calls and answer any questions about the restaurant and menu, including questions about dietary restrictions and accommodations.
Since you are the first person our guests will see when they come into the building, it’s important that you’ll be able to maintain a professional and cheerful demeanor on shift. You should also be able to handle several competing priorities.  Our ideal candidate will also be comfortable with long periods standing and walking on shift and handling regular mealtime rushes in customer volume.

Hostess Responsibility:

• Greeting guests as they enter
• Creating and managing guest waitlists as needed
• Seating guests at tables or in waiting areas
• Finding the appropriate table for each guest according to their preferences and group size
• Remembering table rotation and ensuring all servers receive the right number of guests
• Engaging with guests to ensure the quality of food and customer service
• Responding to client complaints and helping to resolve those complaints
• Answering phone calls and taking guest reservations
• Memorizing the menu and dietary options
• Helping out other staff members as needed during your shift
• Providing great customer service at all times

Hostess Requirements:

• High school diploma or equivalent preferred
• Must be able to provide top-notch customer service, even under pressure and in a fast-paced environment
• Positive attitude and ability to work under pressure
• Willingness to cooperate with other restaurant staff
• Ability to maintain work quality while unsupervised
• Must be able to work standing for long periods of time
• Ability to safely lift and maneuver heavy trays of food when necessary
• Willing to follow instructions
• Willing to ask for clarification as needed
• Ability to handle and count money accurately
• Ability to operate point-of-sale systems
• Can keep up with a fast-paced restaurant environment
• Prior restaurant experience is preferred