Job Overview

Mister O1 Job Description
POSITION TITLE: Shift Supervisor Position
DEPARMENT: Operations
REPORTS TO: Restaurant Floor Manager & General Manager or Operating Partner
As directed, supervises operational activities and assists exempt management in supervision during service hours. The position may supervise operational activities during non-peak service hours for limited times during bank runs, emergencies, etc. The nature of supervision is "work direction".
Key Measurement Criteria: In order to achieve consistency throughout our system as we measure and evaluate performance, the measurement criteria following each accountability should be considered and evaluated. The actual results as well as the methods used to obtain the results should be assessed and commented on within the evaluation. The Key Measurement Criteria should not be viewed as the only factors to evaluate, as there are normally additional items that relate to a specific individual or market.
· Trains, monitors and reinforces food safety procedures to Crew Members. Ensures all food safety procedures are executed according to Company policies and health/sanitation regulations; takes corrective actions, as appropriate.
o Current Food Safety certification
o Follows all food safety procedures as outlined in the Ops manual
o Training and execution of MISTER O1 food safety procedures and compliance with all Health Department regulations. Critical items escalated immediately.
o Washing of hands observed, enforced and role model
o Proper total store cleaning systems
o All crew POCs, hand washing & Food Safety completed
o Health Department evaluation results
o Execution of established food borne illness reporting procedures
· Monitors tasks performed by Crew Members to ensure product Quality, Service and Cleanliness. Performs and monitors tasks in a manner to support total store “MISTER O1 EXTRAORDINARY EXPERIENCE” and “Customer OSAT”.
o Contributions toward attaining/maintaining Standard Restaurant evaluations
o Execution of “Operations Leader” role, as directed
o Total store “Mister O1 Extraordinary Experience” delivered to every customer
o Adherence to Company systems and operating procedures, including use of Daily Ops Plan
o Role modeling behavior and tasks consistent with established procedures, including uniform policy
o Ensures all positions are maintained at “rush readiness” standards
· Executes established cost control systems. Monitors labor usage against sales reading and takes corrective action in conjunction with management where necessary. Monitors food and paper usage to minimize waste.
o Utilization of cost control systems (e.g., flow charts, prep projections, "build to" charts, daily targets, waste tracking, employee meals, inventories, schedules, etc.)
o Adherence to cash control and banking policies, including completion of cash control log as appropriate
o Adherence to Operational Procedures Manual (SOP’s)
o Adherence to store plans as established by managers
o Verification of product deliveries if received.
· Assigns and monitors tasks and duties to Crew Members to maximize efficiency.
o Consistent, appropriate feedback and coaching to crew.
o Immediate communication of employee issues to OP
o Clock-in and Clock-out accuracy
o Be aware of the daily schedule and make sure all shifts are covered.
o Opening & Closing procedures
· As directed, assists in training and cross training in positional skills. Assists in training and certifying Crew Members on new products or procedures as requested for the different stations.
o Role modeling and feedback of positional tasks/skills to Crew Members
o Maintains safe working conditions by following all safety, security and maintenance policies and procedures.
o Adherence to safety, security and maintenance policies and procedures
o Known maintenance issues brought promptly to OP’S attention
o Maintenance log completed timely as necessary
o Prompt and accurate reporting of accidents; initiation of corrective actions as appropriate to prevent recurrence
o Performs other job-related duties as may be assigned or required.
All employees are expected to provide guest service that is extraordinary and exceeds the expectations
of our guests. Employees are required to follow established policies and guidelines that go beyond
simply smiling, greeting, and being nice to guests. Going above and beyond encompasses attitudes,
respect, and flexibility. Employees are expected to have a positive “can-do” attitude; to treat others
with respect, and easily adjust to changes in the workplace.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
High School Graduate; 1 or more years of restaurant experience; or equivalent combination of education and experience
Must be at least 18 years of age or older
This position is expected to maintain an average of 40 hours per week over a calendar year
In order to satisfactorily execute and meet the above accountabilities and key measurement criteria, the Shift Supervisor must perform managerial duties on site, in accordance with customary scheduling requirements for this position. The Shift Supervisor must be able to stand for long periods without a break, lift weight of at least 50lb and be able to travel to the bank, other restaurants, Area Office, etc.

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