- Greet and welcome guests with a friendly and genuine demeanor, creating a positive first impression.
- Manage the waitlist efficiently, accurately estimating wait times, and seating guests in a timely manner.
- Effectively communicate with guests, informing them of specials, promotions, and any relevant information about our authentic Mexican cuisine and beverages.
- Maintain a clean and organized lobby area, ensuring it is well-stocked with menus and promotional materials.
- Coordinate with servers and bussers to ensure smooth table turnover and optimal guest flow.
- Provide accurate information to guests regarding table availability, wait times, and any necessary accommodations.
- Manage reservations and seating arrangements, ensuring they are accurate and well-organized.
- Respond promptly and courteously to guest inquiries, requests, and concerns, striving to exceed their expectations.
- Collaborate with the kitchen and service staff to ensure effective communication and exceptional service throughout the dining experience.
- Assist with general restaurant tasks as needed to support the overall team effort.
- Previous experience as a host/hostess or in a customer service role is preferred but not required. We are willing to train the right candidate.
- Excellent interpersonal and communication skills to engage and connect with guests of diverse backgrounds.
- Strong organizational and multitasking abilities to manage the waitlist and seating efficiently.
- Ability to work in a fast-paced environment, remaining calm and composed during busy periods.
- Positive and friendly attitude, with a genuine desire to provide exceptional customer service.
- Bilingual proficiency (English and Spanish) is a plus.
- Must be able to work evenings, weekends, and holidays as required.
Perks and Benefits:
- Competitive hourly wages.
- Flexible scheduling options to accommodate personal commitments.
- Opportunities for growth and advancement within a vibrant and expanding restaurant group.
- Employee discounts on food and beverages.
- A supportive and inclusive work environment that values teamwork and personal development.