Job Overview

Uncommon Cider is seeking members for our Taproom team.

Department: Front of House
Wage: $15 per hour + tips
Hours: Full-time/Part-time, evenings & weekends
Date: April, 2025

Reporting to the Tap Room Manager, our Servers are responsible for delivering an exceptional customer experience in our Taproom. This role requires a passion for craft cider, a positive attitude, and the ability to create a vibrant and engaging atmosphere for patrons.

Key Responsibilities:

  • Customer Experience:
    • Create a welcoming and friendly atmosphere for guests.
    • Ensure high-quality customer service standards are maintained.
    • Monitor and respond to customer feedback, ensuring continuous improvement.
    • Using product expertise, sell and recommend additional suitable products to customers, including cider off sales and merchandise.
    • Serve cider and small food offerings to customers.
  • Maintain Cleanliness:
    • Maintain a clean, neat and organized environment.
    • Ensure food-safe handling and storage practices.
    • Bus tables and wash glassware.
  • Product Knowledge and Education:
    • Possess in-depth knowledge of our cider menu, including ingredients, tasting notes, and production techniques.
    • Stay informed about new product releases and special offerings to provide accurate information to customers.
    • Attend staff training sessions and meetings.
  • Cash & Inventory Management:
    • Ensure all cash handling policies & procedures are adhered to.
    • Restock off-sale fridge and change kegs where necessary.
    • Record taproom inventory transfers.
  • Team Collaboration:
    • Collaborate with other taproom staff members and cidery personnel to ensure smooth operations and excellent customer service.
    • Communicate effectively with colleagues to address any issues that may arise.
    • Ensure a smooth handover between shifts.

Key Skills and Qualifications:

  • ProServe certificate.
  • Experience in a serving role within the hospitality or craft alcohol industry.
  • Strong communication and interpersonal skills.
  • Excellent organizational and multitasking abilities.
  • Familiarity with point-of-sale systems.
  • Passion for cider and a keen understanding of the craft alcohol market.
  • Must love dogs.

Benefits:

  • $15 per hour, plus tips, paid semi-monthly in arrears.
  • Discounts on cider and merchandise.
  • Opportunities for professional development and advancement.
  • Dynamic and creative work environment in a growing industry.

Our Company

Uncommon Cider Co. is Western Canada’s first urban cidery, located in Calgary, Alberta.

We are a quality-driven, urban craft cider company pushing the boundaries of cider. We care about what goes into our cider and where it comes from.

That means we do not compromise on quality and customer service. We base all our business decisions on these factors as we grow the company in a smart and healthy way. We value the people that work hard to make this company a possibility. We are actively involved in the community.

We continue to experiment and try new things. This is a part of our DNA. We love traditional cider but we also love pushing the boundaries of what cider is. We are proud of that fact. We are Uncommon!

Uncommon Cider is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Apply Now