Job Overview

As a team member of Mad Ox, your role is greater than just making or delivering great tasting food to the table. We want you to tell our story to everyone you meet. Create lasting impressions and memorable experiences by offering genuine and thoughtful service with every guest visit.


  • Be enthusiastic, energetic and demonstrate a genuine positive demeanour throughout the shift
  • Be professional and hospitable while promoting The Mad Ox brand.
  • Educate our guests on Mad Ox brand, menu and specials
  • Give the guest suggestions & recommendations for food & drinks based on their wants and needs
  • Get to know regular guests’ preferences as well as identify opportunities to introduce guests to new offerings or options or opportunities to upsell.
  • Take food and beverage orders from guests and ensure they are rung into the POS immediately and all required additional needs are given to the guests (ie steak knife, soup spoon, extra napkins etc)
  • Serve food and beverages in accordance with Mad Ox standards, but above all in a professional, courteous manner
  • Maintain familiarity with the composition of all menu items, including items available at the bar
  • Clean designated areas, in accordance with Mad Ox procedures, including opening and closing routines and following hygiene requirements


  • Collaborative in a team environment, focused on success of the team not individual
  • Maintain a sense of urgency and momentum
  • Warm and welcoming personality; attentive to guests’ needs
  • Ability to stay organized and maintain composure under pressure
  • Passionate about delivering exceptional service
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