Job Overview

Responsibilities

  • Training: Training new employees, and providing ongoing coaching and mentoring
  • Performance: Monitoring team performance and conducting performance reviews
  • Cash management: Balancing cash drawers and preparing cash deposits
  • Reporting: Reporting any issues that arise during the shift to management
  • Employee management: Managing employee requests and transgressions
  • On-the-job support: Assisting employees with tasks as necessary
  • Feedback: Sharing feedback with both upper management and team members

Skills

Communication

  • Clearly convey instructions, expectations, and feedback
  • Actively listen to employees and customers
  • Handle customer complaints and issues professionally
  • Answer customer questions, especially about allergens and dietary restrictions

Decision-making

  • Make decisions to help the team achieve organizational goals
  • Handle challenging situations, such as low stock levels

Problem-solving

  • Use problem-solving skills to address concerns promptly and professionally
  • Handle escalated issues and conflicts by seeking mutually beneficial solutions

Team management Set clear expectations, Give feedback, Handle employee complaints and conflicts, Delegate tasks, and Ensure the team works efficiently and effectively.
Customer service
Provide excellent customer service, including handling customer complaints and issues professionally and effectively

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