Job Overview

We’re seeking a Customer Service Support Representative to deliver exceptional service and resolve customer issues across multiple communication channels. The ideal candidate will be friendly, patient, and a problem-solver with excellent communication skills.

Responsibilities

  • Respond to customer inquiries via phone, email, or chat in a professional and timely manner.
  • Troubleshoot issues, provide solutions, and follow up to ensure satisfaction.
  • Maintain accurate records of customer interactions and transactions.
  • Escalate complex issues to the appropriate teams.
  • Contribute to improving customer experience and service processes.

Skills & Qualifications

  • Excellent verbal and written communication skills.
  • Strong problem-solving and multitasking abilities.
  • Customer-focused with a positive, empathetic attitude.
  • Tech-savvy and familiar with CRM software (preferred).
  • Prior customer service experience is a plus, but not required.

Benefits

  • Competitive salary and performance bonuses.
  • Health, dental, and vision insurance options.
  • Paid time off (PTO) and flexible work options.
  • Career development opportunities and employee discounts.
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