Job Overview

Site Manager – Neighbourly Homes

Location: Saint John, NB
Position Type: Full-Time, 40 hours/week (rotating schedule)
Reports to: Director of Neighbourly Homes
Salary: $28/hour

About Neighbourly Homes

Neighbourly Homes is a fully managed transitional housing community developed by 12 Neighbours Community Inc. We provide more than a place to stay — we foster a community where people can reconnect with stability, dignity, and belonging. Our Saint John site is a micro-home courtyard designed to offer low-barrier, wraparound support to individuals exiting homelessness. Relationships, routine, and respect are at the heart of what we do.

About the Role

The Site Manager is the heartbeat of the courtyard — responsible for day-to-day operations, staff leadership, and maintaining a steady, supportive presence in the community. This role blends frontline relational work with operational coordination and team supervision.
You’ll work alongside full-time and part-time facilitators to ensure the site is safe, calm, and consistent — and that residents and staff alike feel seen, supported, and empowered.

Key Responsibilities

Community & Culture

  • Be a consistent, grounded presence on-site, modeling care, clarity, and calm
  • Build relationships with residents rooted in respect, trust, and healthy boundaries
  • Support community programming and contribute to a warm, relational culture
  • Attend and lead resident wellness inspections, staff debriefs, and community updates

Team Leadership

  • Supervise full-time and part-time facilitators, ensuring they feel supported and set up for success
  • Lead team scheduling and maintain a fair rotation across all shifts
  • Onboard, train, and coach staff in trauma-informed, person-first practices
  • Encourage open communication and team-wide accountability

Site Operations

  • Oversee 24/7 coverage and ensure the site is well-maintained and welcoming
  • Respond to incidents or concerns with confidence and compassion
  • Ensure compliance with NB labour standards, including break scheduling, overnight premiums, and shift rest periods
  • Coordinate shift transitions, meal break coverage, and consistent documentation

Qualifications

  • Minimum 5 years of experience in housing, shelter systems, or community-based work
  • Proven experience supervising staff in a 24/7 or shift-based environment
  • Strong organizational skills and the ability to calmly manage shifting priorities
  • Effective communicator with a relational, grounded leadership style
  • Familiarity with housing-first, low-barrier, or harm reduction models is an asset
  • Must pass a criminal record and vulnerable sector check
  • Reliable transportation is required for shift coverage, emergencies, and on-call availability

Certifications

Applicants must have, or be able to obtain prior to employment:

  • Workplace Standard First Aid & CPR (16-hour course)
  • Clear Criminal Record Check
  • Clear Vulnerable Sector Check (including Social Development clearance)

The following are considered strong assets and may be supported through training if not yet held:

  • Naloxone / Opioid Overdose Response Training
  • Mental Health First Aid
  • ASIST (Applied Suicide Intervention Skills Training)
  • Non-Violent Crisis Intervention (NVCI)
  • Trauma-Informed Practice Training

Working Conditions

  • Full-time, 40 hours/week on a rotating schedule, including day, evening, overnight, weekend, and holiday shifts
  • Must be available to respond to on-call and emergency needs
  • Overnight hours (12 AM – 8 AM) are eligible for a $2.26/hour premium under NB labour law
  • Participation in all-staff meetings, debriefs, and training sessions is required
  • Meal breaks and rest periods follow NB Employment Standards Act
  • The role involves:
    • Supporting individuals with complex needs, including those who may be under the influence or experiencing mental health symptoms
    • Navigating conversations that may involve trauma
    • Responding to multiple priorities during busy shifts
  • Celebrating moments of progress with residents, however small
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