Job Overview

Job Description

Title: Store Lead Reporting to: Store Manager

OUR VISION At My Tea Corner, we believe in bringing joy, health, and positive connections to all — united through quality boba and snacks. We’re driven by our passion for natural ingredients, focusing on the well-being of our customers. Our aim is to provide a great experience and be a trustworthy establishment for healthy boba and snacks.

THE MISSION My Tea Corner exists to provide deliciously healthy boba and snack options to a world filled with artificial additives and preprocessed ingredients. We care deeply about our staff, our products, and aim to be consistent with our quality. We’re serious about having fun! We want to provide a memorable experience to our customers, family, friends and staff.

Duties and Responsibilities
· The Store Lead position is a working lead position responsible for carrying out Bobarista duties while guiding other employees and managing/ executing on cleaning and prep work for the smooth operation of My Tea Corner.
· Ensuring prep work is executed and inventory levels are maintained to fill orders while minimizing waste.
· Ensuring customers are engaged in a friendly manner while food and drink orders are accuate.
. Leading and creating Promotional event together with marketing
. Coordinating availabilities of team members and publishing fair schedules while being conscious about labor cost.
· Overseeing safe and consistent preparation and serving of food and beverages.
· Creating a welcoming and positive experience for all customers.
· Overseeing financial reporting and reconciliation including cash open, cash close, daily sales, labor cost management against sales etc.
· Overseeing and assisting in quickly resolving, de-escalating customer concerns and conflicts. Communicating appropriately.
· Ensuring maintaining of a clean, sanitary, safe, clutter free work environment including workstation, kitchen, front of the house, restrooms via hourly, daily, weekly and monthly activities.
· Carrying out scheduled deep cleaning and maintenance. Troubleshooting and scheduling repair as needed.
· Evaluating and modifying processes to improve efficiency and quality of service
· Overseeing food safety and quality controls including monitoring, recording storage temperatures, chemical concentrations, inventory levels and addressing or escalating any deviations.
· Creating a culture of transparency by communicating concerns and issues and collaborating in a timely manner.
· Engaging My Tea Corner team and other external teams for sharing our story.
· Creating content and responding to and ensuring a positive social media presence.
· Brainstorming with teams in out of the box ideas to drive exposure and volume.
· Driving, innovating and engaging to improve service, workflow and efficiency
· Sharing your passion and influencing co-workers on sustainability and giving back to the community.
. Monitoring and reolying to Online reviews. Carrying out investigation of bad/good reviews to improve process and daily procedure.
. Taking inventory and purchasing supplies to ensure adequate inventory for daily/ weekly operation.
. Being in charge of new product Research and developing.
· Other duties as assigned.

Minimum Qualifications
· Excellent communication and customer service skills
· Previous work experience in a quick service restaurant or similar environment.
· Proven ability to motivate, coach and sustain a high performing team.
· Must be willing to work weekends and holidays.
· Honest, caring, innovative and fun
· Food Safety Conscientious. Currently holds a Foods Manager Certificate or is able to acquire one within 30 days of hire.
· Ability to safely operate, clean and maintain fryer, grill, oven, blender, dicer and other restaurant equipment
· Thrives in a fast-paced environment
· Proven ability to interpret data and drive decision making.
· Legible handwriting

Preferred Qualifications
· Hands-on experience with brewing equipment
· In charge of social media and/ or a social media influencer
· Leading promotions and driving sales
· Inventory and financial management/ oversight
· Use of Continuous improvement tools

Physical Requirements
Ability to:
· Lift up to 50lbs on occasion, less weight more frequently
· Stand on your feet for extended periods of time (most of shift), Kneel, crouch,
· Reach, hold, blend, shake, finger dexterity
· Far and near visual acuity
· Talking and Hearing
· Taste

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