Job Overview

We are looking for a Remote Help Desk Analyst to provide technical support and resolve issues for end users. As part of our support team, you'll assist users with software, hardware, and network-related issues, ensuring minimal downtime and maximum productivity. This is a full-time remote position.

Key Responsibilities:

  • Provide remote support to users via phone, email, and chat.
  • Troubleshoot and resolve issues related to operating systems, software applications, hardware, and networks.
  • Document technical issues and solutions in the ticketing system.
  • Escalate unresolved issues to higher-level IT teams.
  • Perform routine software updates and system maintenance as needed.
  • Assist with onboarding and training new users on systems and tools.
  • Maintain a high level of customer service and professionalism.

Qualifications:

  • 1-2 years of experience in a Help Desk or IT Support role.
  • Familiarity with Windows, macOS, and common software applications (e.g., MS Office, Google Workspace).
  • Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
  • Strong communication and troubleshooting skills.
  • Experience with remote support tools (e.g., TeamViewer, Zoom, Remote Desktop).
  • Ability to work independently and manage time effectively in a remote environment.

Preferred Qualifications:

  • IT certifications (e.g., CompTIA A+, Microsoft Certified Solutions Associate).
  • Knowledge of cloud-based applications and SaaS solutions.

Why Work With Us?

  • Remote Work: Work from anywhere in USA.
  • Competitive Pay: Based on experience.
  • Growth Opportunities: Develop your skills and grow in the IT field.
  • Supportive Team: Join a team that values collaboration and open communication.
Apply Now