Job Overview

Host/Hostess/Cashier
SUMMARY
Greet and seat guests promptly, cheerfully and courteously. Take guest remittance as required and
make every effort to ensure the quality of the guest’s dining experience.
ESSENTIAL DUTIES AND RESPONSIBILITIES
These include the following:
• Develop and maintain professional functional working relationships with IHOP Team Members
and guests.
• Greet guests as they enter the restaurant (within 30 seconds) and seat them as soon as a table
is available.
• Rotate station seating to ensure the quality of guest service.
• May handle guest complaints, inquire about the quality of the dining experience, thank guests
and invite them to return.
• Handle cash in an accurate and responsible manner.
• Take register readings, make interim cash reports, count cash register receipts and make
frequent cash drops according to Company cash-control policies.
• Answer the telephone, take messages and take and complete all To Go orders.
• Maintain guest checks in numerical order.
• Maintain a waiting list as necessary.
• Check restrooms every 30 minutes to ensure proper stock levels and cleanliness.
• Clear, clean and reset tables and clean chairs, booths and floors after guests leave.
• Perform cleaning duties according to posted cleaning charts.
• Comply with IHOP uniform and appearance standards per IHOP SOP guidelines.
• Perform other assignments or tasks as assigned by the General Manager, Assistant Manager or
acting supervisor.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of the knowledge, skill and/or
ability
required. Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.
EDUCATION AND/OR EXPERIENCE
No prior experience or training required.
LANGUAGE SKILLS
airborne particles. The noise level in the work environment is usually moderate.

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