Job Overview

Join our team as a Ticket Booth Customer Service Representative!
Are you a customer service superstar with a passion for helping people? Do you thrive in a dynamic and fast-paced environment? If so, we want you to be part of our team as a Ticket Booth Representative!
At San Diego Whale Watch (SDWW) and Cruise San Diego (CSD) we pride ourselves on delivering unforgettable experiences to our customers. As a Ticket Booth Representative, you'll be at the forefront, ensuring that every customer interaction is not just transactional but a memorable part of their journey with us.

What You'll Do:

Sell the Experience: Your primary responsibility will be selling tickets to our amazing customers, whether they're walking up to our booth or calling in. You'll be their go-to source for information about trips, schedules, and pricing.
Exceptional Customer Service: Providing top-notch customer service is in your DNA. You'll answer customer inquiries via various channels – phone, email, social media – and make sure every customer leaves with a smile.
Problem Solver: When challenges arise, you'll be ready to tackle them head-on with your excellent problem-solving skills.
Neat and Tidy: Our ticket booth is your domain, and you'll keep it clean and organized, ensuring that it reflects the high standards of our company.
Trip Connoisseur: You'll be the fountain of knowledge when it comes to our trips and ticket prices, helping customers make the best choices for their adventure.
Team Player: You'll work seamlessly with your colleagues to create a positive and efficient work environment.

Requirements:

  • Education: High school diploma or equivalent.
  • Proven customer service experience.
  • Strong communication and interpersonal skills.
  • Ability to work well in a team environment.
  • Detail-Oriented
  • Ability to work in a fast-paced environment.
  • Cash handling experience is a plus.
  • Basic knowledge of computer applications; willingness to learn reservation software programs.
  • Problem Solver: You possess sound problem-solving skills.
  • Flexibility to work evenings, weekends, and holidays as needed.
  • Responsible for constantly reviewing and updating procedures and policies as updates happen frequently

Ready to join us?

If you're ready to embark on this exciting journey with us and meet the qualifications above, we'd love to hear from you! Apply now to become our next Ticket Booth Representative and be part of creating unforgettable memories for our customers.
SDWW and CSD are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Apply Now