Job Overview

Retail Team Member – Kilwins at East Village

Location: 3500 E Parmer Lane, Suite 3120, Austin, TX 78754
Are you passionate about sweets and ready to serve in a dynamic retail environment where chocolate, ice cream, and customer smiles go hand in hand? Kilwins Austin, opening soon at East Village, is looking for energetic, personable team members to delivery a fantastic customer experience!
Job Type: Part-time.
Pay: Starting at $9 per hour + tips (estimated around $6/hr)
Expected hours: 10+ per week
Benefits:

  • Employee discount
  • Flexible schedule

Job Description
Responsible for providing excellent customer service, preparing products, restocking inventory, accepting payments, making change, and performing general cleaning duties in the retail store. Will receive training in customer service techniques, sales suggestions, cleaning/health standards, and general retail store procedures.
ESSENTIAL FUNCTIONS
Provide integrity, honesty and knowledge that promotes the culture, values and purpose of Kilwins Brand.
Engage and connect with every customer by providing excellent customer service and brand knowledge.
Answer customer questions and makes sales suggestions.
Be able to provide knowledge of Kilwins history and products.
Perform general cleaning duties.
Follow proper opening and closing procedures.
Effectively operate point of sale system (cash register).
Merchandise and maintain displays according to Kilwins Brand Standards.
Prepares/makes waffle cones.
Create and serve quality chocolates, fudge, and ice cream for others to enjoy.
Have fun.
KNOWLEDGE, SKILLS, AND ABILITIES
Ability to operate transactions in an accurate manner.
Ability to communicate effectively and work well with others.
Must be customer service oriented with outstanding personality and manners.
Ability to follow directions/instructions.
EDUCATION AND EXPERIENCE
Previous sales experience is helpful, but not necessary.
PHYSICAL REQUIRMENTS/WORK ENVIRONMENT
Must be able to lift 40 pounds.
Must be able to stand for long periods of time.
OTHER DUTIES
Please note this job description is not intended to cover a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job. Individuals may perform other duties as assigned including working in other areas to cover absences or to equalize peak work periods or otherwise balance the workload.
Company Overview
Kilwins Chocolate, Fudge, and Ice Cream is a celebrated confectionery brand, beloved for its handmade chocolates, rich original-recipe ice cream, and signature fudge crafted fresh daily in-store. At Kilwins, we don’t just sell sweet treats; we create them! We’re looking for a hands-on and creative Confectioner to lead our kitchen. This is a unique opportunity to lead a team, delight customers, and become a confection artisan, producing our gourmet treats with training provided by Kilwins.
Mission: To create enjoyment and make people happy.
Core Values:

  • Treat others as you want to be treated: This is the "golden rule" and informs their relationships with customers, employees, and the community.
  • Do your best: This applies to the quality of their hand-crafted products and the level of service provided to customers.
  • Have fun: This value emphasizes creating an enjoyable atmosphere for both employees and customers.

About the Store:
At Kilwins Austin, we offer a delicious experience with chocolates, original recipe ice cream, and a variety of made-in-store treats including hand-paddled fudge, caramel apples, brittles, caramel corns, and more. Guests will see—and smell—the magic being made fresh daily.
Why Join Kilwins East Village?

  • Help launch and grow an exciting new store in a fantastic new mixed-use development on Parmer Ln.
  • Be part of a national brand known for handcrafted quality and outstanding service.
  • Enjoy a supportive, people-first environment with direct collaboration with the owner.

Apply Now or Inquire Today!
Email: austinkilwins@gmail.com
Be part of something sweet—join us in bringing Kilwins magic to East Village, Austin, TX!

Apply Now