Job Overview

A McWally's Server’s mission is to elevate every visit—whether in the dining room or the bowling area—by delivering friendly, attentive, and timely service. They create real connections with Guests, offer knowledgeable recommendations, and keep the experience fun while staying efficient and professional. The goal is simple: build relationships, make great memories, and give Guests every reason to come back again.
**Must be 18 to be a Server

Responsibilities 

· Take food and beverage order with a positive attitude and ensure accuracy by repeating order to Guests.
· Deliver food and beverages in a timely manner and ensure that all food and beverages are maintaining our exceptional standards of quality and freshness.
· Maintain thorough knowledge of all food and menus and remain proactive in staying current on all new menu items and specials.
· Maintains above standard level of cleanliness in assigned work area and side stations throughout shift (sweep, mop, clean tables etc.).
· Maintain above average concern for both personal and professional cleanliness and hygiene.
· Provides impeccable Guest service, beginning with acknowledging and welcoming Guests.
· Employs team service to ensure ALL Guests are receiving great service.
· Is proactive in identifying and assisting Guests who may need assistance.
· Maintain a thorough working knowledge of the Point of Sale (POS) system, accept payment and provide accurate change or receipt in a timely manner.
· Prepare tables and lanes for new Guests in a timely manner.
· Continue to follow service guidelines during busy and distracting periods.
· Use empowerment to manage Guest concerns and dissatisfaction and ensure resolution.
· Promote the entertainment options of the venue.
· Ensure all equipment is in complete working order. Report any issues to Management immediately.
· Report all safety concerns to Management immediately.
· Complete all assigned side work, including on-going side work and specific cleaning assignments.

Skills 

· At lease 1 year serving in full-service dining
· Experience providing excellent customer service in a fast-paced environment. (preferred)
· Be a team player with the willingness and ability to assist as needed in other departments.
· Basic math and computer skills.
· A positive attitude and ability to work well under pressure with other Team Members.
· Able to perform high-quality work while unsupervised.
· Able to handle money accurately and operate a point-of-sale system.
· Impeccable customer service and social perceptiveness.
· Ability to evaluate customer satisfaction and responsiveness.
· Strong task and time management abilities.

Perks!

Free Bowling!
Free Laser Tag!
Discounts on F&B!
And More!

Apply Now