Job Overview

  • LeadershipManaging day-to-day operations, supervising teams, and handling workplace issues
  • CommunicationCommunicating clearly and professionally with employees and management, and actively listening to feedback
  • Employee managementHiring and retaining employees, setting job expectations, providing feedback, and conducting performance reviews
  • Problem-solvingIdentifying ways to resolve issues and complaints, and supporting customers
  • OrganizationManaging time, prioritizing tasks, and meeting deadlines
  • TeamworkFostering a collaborative work environment and ensuring team members are motivated
  • Interpersonal skillsSatisfying customer demands and coaching the team to maintain a high standard of customer service

Other responsibilities may include Organizing team schedules, Handling staff questions, Taking disciplinary action, Authorizing holidays and leave, and Creating and carrying out training and development programs.

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