Job Overview

Always smiles, greets and makes eye contact. Is friendly, welcoming and genuine.
Shows a sense of urgency and speed of service within allotted guidelines.
Thanks the customer for their business. Accommodate customer’s requests and has a
strong knowledge of products. Maintains a professional appearance both on and off the
sales floor and is polite and professional on the phone. Product Preparation:
Prepares all menu items to recipe. Is aware and focused on portion control. Maintains
adequate levels of food preparation to meet sales demands of restaurant. Is
knowledgeable in slicing, packaging, dating, labeling, proper rotation and storage. A crew member is able to prepare vegetables, set-ups, and Burritos as prescribed and at
acceptable speeds while keeping safety in mind. Team Player:
Crew member’s work well with other employees. They are considerate, polite and friendly,
promoting teamwork. Will take the initiative to pitch and help others. Constantly
communicates to the supervisor, management and utilizes the communication book.
Adheres to “shift etiquette” and sets the employees up for success. Asks for tasks and
assignments to help the store. Properly completes and takes pride in his/her efforts while
performing all assigned tasks. Involved in cleaning assignments and completes them in a
timely manner through-out shift. Follows dress code standards. Embraces change in the
restaurant and staff in a positive manner. Driving Sales:
Up selling- suggesting combos, double meat, double cheese. Has knowledge
of promotions, featured menu items and LTO’s. Welcomes coupons and encourages in
store discounts . Is willing to make suggestions for improving
procedures, and improving teamwork. The crew member is aware of events or ways to get
involved outside the four walls and takes initiative in community outreach. Attendance and Flexibility:
Adheres to schedule as written. Employee is prompt and on time for shift and completes
scheduled shift. Is willing to adjust schedule when necessary and willing to work more
than originally scheduled when needed. Gives minimum 8 hours notice of illness. Is able
to work nights and weekends. Long weekends are blackout time periods. Puts in
schedule request minimum three weeks prior.
Qualifications: Able to wear complete Guac uniform Able to lift 20 lbs.
Equipment Operations: POS System Vegetable slicer to prepare product Grill, oven, fryer Food processor and knife to prepare product

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