FOH Staff

Job Overview

FOH Staff Responsibilities

Primary job function is to ensure guest satisfaction, by providing quality customer service throughout the dining experience
Menu knowledge should be extensive. Awareness and ability to describe all food, drink, and special menu items
Ensure the table is clean and that utensils, napkins, and other needs have been provided and anticipate guest's needs prior to them asking
All orders should be relayed to the service bar and the kitchen via the POS tablet
Ability to lift boxes occasionally up to 25lbs. Ability to work in various temperature environments, for example low temperature in the refrigerator and high temperature in the cooking area. Should expect to exert a fast paced mobility thought shift between 4 and 10 hours in length
Should possess the ability to multi-task and be aware of several tables progression through the dining experience
Post shift side work, as assigned via corresponding section assignment. May be required to perform other related duties, as assigned
Minimum - 1+ years prior server restaurant experience; ability to lead and train others

Hosts are responsible for welcoming guests and ensuring that they are seated and receive attentive service. Their duties include maintaining a waitlist of patrons during busy meal service, passing out menus, accepting phone calls, making sure that tables are cleared and set, following established guidelines, procedures, and policies as prescribed by company standards.
No prior restaurant hosting experience is necessary