Job Overview

Guest Experience Team Member

Cahoots | Rockford, Illinois

Come be part of something fun.

At Cahoots, people come together to eat, drink, play, celebrate, and make memories. From duckpin bowling and mini golf to great food, drinks, and special events, we're all about giving people a place to have a great time.

And the people who work here make that experience possible.

We're looking for friendly, energetic, dependable people who enjoy taking care of others and want to be part of a great team.

Whether you're welcoming guests at the front door, serving a table, making cocktails, or helping someone learn a new game, your job is about more than completing a task. It's about making someone's day better.

Find Your Place on Our Team

We have several guest-facing positions, and we're interested in finding the right fit for your personality, experience, and interests.

Hosts
You're often the first person guests meet. You'll welcome people, help them find their way, manage seating, and set the tone for a great visit. A warm greeting, genuine smile, and willingness to help go a long way.

Servers
You'll guide guests through our food, drinks, and experiences while making sure they feel welcomed and taken care of. Great servers are attentive, knowledgeable, efficient, and always looking for ways to make a visit better.

Bartenders
You'll prepare and serve cocktails, beer, wine, shakes, dirty sodas, and other specialty beverages. We're looking for people who enjoy learning their craft, work with speed and accuracy, and understand that great bartending combines product knowledge with genuine hospitality.

Bussers & Server Assistants
You'll help keep the dining room clean, organized, and ready for guests while supporting servers and the rest of the team. You're an important part of keeping service moving and making sure every guest enjoys a comfortable experience.

Gaming Attendants
You'll help guests enjoy our bowling, mini golf, darts, cornhole, and other activities. You'll explain games, answer questions, maintain the gaming areas, and help create a fun, welcoming atmosphere. We want you to know our games, enjoy them, and be excited to share them with guests.

What We're Looking For

A great attitude matters. So does great performance.

We believe exceptional guest experiences come from employees who care about what they do, take pride in their work, and understand the importance of being part of a team.

Our ideal team members:

• Genuinely enjoy people. They welcome guests, make them feel comfortable, and look for opportunities to create a great experience.

• Bring positive energy. They understand that their attitude affects their coworkers and every guest they encounter.

• Take pride in their work. They care about doing things well, whether they're making a drink, clearing a table, or helping someone with a game.

• Work with a sense of urgency. They understand that guests shouldn't have to wait unnecessarily and that everyone plays a role in keeping things moving.

• Help their teammates succeed. They lend a hand, share what they know, and never consider themselves too important to help someone else.

• Are dependable. They show up prepared, follow through on responsibilities, and understand that others count on them.

• Are willing to learn. They accept feedback, ask questions, and work to get better at what they do.

• Take responsibility. When something goes wrong, they focus on making it right rather than finding someone to blame.

Experience in hospitality, restaurants, bars, or entertainment is certainly valuable. But we also know that some of the best employees are people who simply have the right attitude and a genuine desire to learn.

What Makes Cahoots Different?

We're not just a restaurant, and we're not just an entertainment center.

On any given day, we might be hosting a birthday party, a corporate outing, a family dinner, a group of friends playing mini golf, and a celebration in our event space.

That means every day is a little different, and every employee contributes to the experience.

We believe our team members should understand the entire building, not just their own department. A server should be able to talk about our games. A gaming attendant should know what food and drinks we offer. And everyone should be comfortable helping a guest find what they're looking for.

The goal isn't simply to do your own job well. It's to help create an experience that makes people want to come back.

Our Commitment to Each Other

We want Cahoots to be a place where good employees can do great work.

That means providing meaningful training, establishing clear expectations, recognizing strong performance, and supporting people who want to grow.

We believe everyone deserves to work alongside teammates who care as much as they do.

At Cahoots, we work hard, treat people well, take responsibility for our performance, and help each other succeed.

Ready to Join Us?

If you enjoy people, take pride in your work, and want to be part of a team that creates great experiences, we'd love to meet you.

Whether you're experienced in hospitality or ready to learn something new, there may be a place for you at Cahoots.

Apply today and tell us a little about yourself!

Pay: Varies by position. See individual role details for applicable pay ranges.