It's been a long time coming... Gramps is thrilled to now be hiring for our next restaurant concept.
We are looking for a Restaurant Manager to lead all aspects of the soon to open Modern German Restaurant and Grill in North Miami.
As our Restaurant Manager your key responsibilities involve ensuring efficient restaurant operations, maintaining the restaurant’s revenue, profitability and quality goals; as well as maintaining high quality customer-service standards.
To be successful in this role, you’ll need management skills and experience in both front of house and back of house duties. We want you to know how to oversee the dining room and garden bar, check-in with customers and balance seating capacity. Your management experience is also essential, as you’ll hire personnel, set work schedules, oversee daily operations, and make sure we comply with health and safety restaurant regulations.
We’ll expect you to lead by example and uplift our staff during busy moments in our fast-paced environment. Ultimately, you will ensure our restaurant runs smoothly and customers have pleasant dining experiences.
Coordinate daily Front of the House and Back of the House restaurant operations
Deliver superior service and maximize customer satisfaction
Respond efficiently and accurately to customer complaints
Regularly review product quality and research new vendors
Organize and supervise shifts
Appraise staff performance and provide feedback to improve productivity
Estimate future needs for goods, kitchen utensils and cleaning products
Ensure compliance with sanitation and safety regulations
Manage restaurant’s good image and suggest ways to improve it
Control operational costs and identify measures to cut waste
Create detailed reports on weekly, monthly, and annual revenues and expenses
Promote the brand in the local community through word-of-mouth and restaurant events
Recommend ways to reach a broader audience
Train new and current employees on proper customer service practices
Implement policies and protocols that will maintain future restaurant operations
Requirements and skills
Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role
Proven customer service experience as a manager
Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
Familiarity with restaurant management software, like OpenTable, Toast or Resy.
Strong leadership, motivational and people skills
Acute financial management skills