Job Overview

Responsibilities & Skills
1. Provide excellent customer service:

  • Greet customers warmly and create a welcoming atmosphere.
    • Listen attentively to customer needs and concerns.
    • Address any issues promptly and professionally.
    • Exhibit a positive attitude and willingness to assist.

Skills: Communication skills, empathy, patience, problem-solving.
2. Greet customers and present menus:

    • Welcome customers with a friendly demeanor.
    • Hand out menus and answer initial questions about the menu.
    • Provide information on daily specials or promotions.

Skills: Interpersonal skills, knowledge of the menu.
3. Make suggestions based on preferences:

    • Ask about dietary restrictions and preferences.
    • Offer recommendations tailored to the customer's tastes.
    • Provide information about popular dishes.

Skills: Menu knowledge, communication skills, listening skills.
4. Take and serve food/drink orders:

    • Note down orders accurately and ensure special requests are communicated to the kitchen.
    • Serve orders promptly and correctly.
    • Ensure orders are presented attractively.

Skills: Attention to detail, multitasking, time management.
5. Up-sell when appropriate:

    • Suggest additional items like appetizers, desserts, or beverages.
    • Highlight premium menu items.
    • Use suggestive selling techniques without being pushy.

Skills: Salesmanship, product knowledge.
6. Arrange table settings:

    • Set up tables with appropriate utensils, glassware, and napkins.
    • Ensure tables are properly arranged for the number of guests.
    • Present a visually appealing dining environment.

Skills: Attention to detail, organization, aesthetics.
7. Keep tables clean and tidy:

    • Clear empty dishes and glasses promptly.
    • Wipe down tables and chairs between guests.
    • Regularly clean and reset tables after each use.

Skills: Cleanliness, efficiency.
8. Deliver checks and collect payments:

    • Present bills accurately and professionally.
    • Accept various payment methods (cash, credit cards, mobile payments).
    • Handle transactions securely and courteously.

Skills: Math skills, attention to detail, professionalism.
Also possess the ability to work well under pressure, collaborate effectively with kitchen staff, and maintain a sense of teamwork. Adaptability and a willingness to go the extra mile for customer satisfaction are also highly valuable traits in this role.

Apply Now