Job Overview

Responsibilities 

  1. Greeting and Seating Guests: Welcome guests as they arrive.
    Manage reservations and maintain a waiting list during peak hours.
    Escort guests to their tables and provide menus.
  2. **Communication:**Answer phone calls and provide information about the establishment.
    Relay messages or special requests to the serving staff or management.
  3. **Maintaining the Waiting Area:**Keep the waiting area clean and organized.
    Ensure guests are comfortable while waiting.
  4. **Coordinating with Serving Staff:**Communicate with servers to ensure a smooth flow of service.
    Relay information about special requests or preferences from guests.
  5. **Managing Reservations:**Take reservations over the phone or in person.
    Update and maintain the reservation system.
  6. **Providing Information:**Answer questions about the menu, daily specials, or any other inquiries guests may have.
  7. **Maintaining a Positive Atmosphere:**Ensure a friendly and welcoming atmosphere for guests.
    Monitor and manage guest traffic to avoid congestion.
  8. **Time Management:**Keep track of wait times and provide accurate estimates to waiting guests.
  9. **Dress Code and Appearance:**Adhere to any dress code policies and maintain a neat and professional appearance.
  10. **Team Communication:**Collaborate with other staff members to ensure a cohesive and efficient operation.
    The role of a hostess is crucial in creating a positive first impression for guests and contributing to the overall success of the establishment. Adaptability, excellent communication skills, and a friendly demeanor are important qualities for a successful hostess.
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