Job Overview

The Hostess is responsible for providing superior customer service while greeting guests as they enter the restaurant and seeking to enhance the guest’s experience during their time in the restaurant. The Hostess will work closely with the Management Team in order to optimize the ambiance, flow, and maximize the seating arrangements of the dining room. Furthermore, this position will also work closely with the service staff to maintain an organized account of guests coming in and out of the restaurant, while keeping track of which tables are available and/ or needs to be cleared. All duties are to be performed in accordance with departmental policies, practices, and procedures. Markets the restaurant and lounge and the services offered to a targeted Guest base. Focuses on the development of a personal clientele list. Performs in a public relations capacity when promoting The Company. Works in an efficient and professional manner while maintaining a positive attitude and always delivering superior Guest service. Assist in establishing and developing new and repeat clientele**.**

Responsibilities

  • Upsell tables to new and existing clients at the venue
  • Enter the guest’s information in the table management system. Updating any new information acquired such as birthdays, special occasion, visit notes etc
  • Control the flow of the venue by ensuring seating is appropriate per party size and reserved seat guests are taken care of
  • Distribute promotional cards on the casino/hotel floor to venue guest
  • Inform guests that their table is ready and invite them to the table
  • Carry guests’ drinks to their seats/tables from the bar area and transfer their tab to the table if needed
  • Pull out their chairs and tables to make it easier for the guests to sit down
  • Respond to guests’ requests at the time of seating, i.e., if they wish to hand in their coats, or providing directions to the restroom
  • Responsible for ensuring guests are closed out at bar or transferred
  • Perform all assigned duties as detailed in your opening, afternoon and closing checklists
  • Distribute the server’s slips (guest notes) and ensure any updates are given to servers and management promptly
  • Check the blocking sheet to identify all regulars and VIP guests
  • Use the table management system when taking reservations and when checking on current or future reservations; ensure accuracy when entering data
  • Answer calls promptly to maximize the restaurant’s capacity
  • Accommodate regulars and reservation requests of concierges
  • Utilize all tables to achieve higher turnaround of guests
  • Work closely with concierges and other agents to increase pre- and post theatre reservations and other events
  • Assume all other responsibilities relating to operational items at the reception desk
  • Complete all administrative duties competently, efficiently, thoroughly, and in a timely manner
  • Update all operational telephone numbers as needed
  • Move furniture as directed by management, including but not limited to tables, chairs, bar stools, banquettes, bar tables, boxes, equipment, etc.
  • Be fully conversant with every aspect of the Company’s emergency procedures, policies and procedures within the employee handbook, and with the geographical layout of the operation and to know the exact whereabouts of all operational equipment
  • Tour the venue in intervals to identify any empty tables and inform the Lead or Senior Host person and Manager on Duty
  • Stock all the necessary stationery, i.e., pens, pencils, papers, white-out tapes, table plans, stapler, hole puncher, etc.; double-check against the required stock levels before the shift
  • Perform coatroom attendant or reservations agent duties when needed or as required by management
  • Assist and/ or completes additional tasks as assigned
  • Call and confirm guest reservations
  • Provide seating updates and guest reports as needed

Skills 

  • Guest services
  • Excellent communication
  • Positive attitude
  • Customer service
  • Organizational
  • Phone etiquette
  • Food service
  • Hospitality

Benefits 

  • Medical Insurance
Apply Now