Job Overview

We are a busy neighborhood bar & grill in Hermosa Beach, Ca, and have an open role for host/hostess. You will greet guests as they enter and show them to their table or waiting area. You will also engage with guests to ensure their meal is as good as it should be. To do well in this role you should be comfortable standing for long periods and managing a very busy shift.

Responsibilities

  • Greet guests as they enter, and put them on a waiting list as necessary
  • Provide guests with menus and answer any initial questions
  • Seat guests at tables or in waiting areas
  • Alert waitstaff when tables are in need of attention
  • Engage with guests to ensure they're happy with food and service
  • Respond to complaints and help to resolve them
  • Answer phone calls, take reservations and answer questions customer queries about the restaurant and menu
  • A knowledge of the menu
  • Help out other staff members by assisting with bussing or serving duties
  • Clean/sanitize menus, tables, table tents
  • Provide great customer service

Skills

  • High school diploma or equivalent preferred
  • Previous restaurant experience preferred, but not necessary
  • Food Handler and Sexual Harassment Prevention Training certifications are required.
  • More experience, education, training, or certifications may be preferred
  • Ability to provide top-notch customer service in a fast-paced environment
  • A positive attitude and ability to work well under pressure with all restaurant staff
  • Does high-quality work while unsupervised
  • Comfortable standing for long periods and managing a very busy shift
  • Able to safely lift and easily maneuver trays of food when necessary
  • Willing to follow instructions and ask questions for clarification if needed
  • Availability to work evenings and on weekends, including holidays
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