Job Overview

JOB DESCRIPTION
DEPARTMENT: Food & Beverage
POSITION TITLE: Server
The role of Food and Beverage Server at the Kelowna Golf and Country Club is to guarantee the complete satisfaction of members at all times and to promote a safe and efficient working environment. You are responsible for guaranteeing exceptional customer service. As a server you are charged with providing an excellent experience for all members and their guests
Your duties as a server include but are not limited to:
· Respect all members and fellow staff members.

  • Provides professional and courteous service to meet the membership’s needs in various areas of the Club, Banquets and Special Functions.
  • Provide friendly, professional service, maximizing member’s enjoyment of their dining experience.
    · Smile and be polite, make eye contact and use member’s name.
    · Be presentable and professional
    o Uniforms must be worn in member areas of the club when clocked in.
    o Keep uniform neat and tidy, be presentable.
    o Shoulder length hair or longer must be tied back/up and kept tidy.
    · Greet and seat members and their guests. Follow the “table service guide.”
    o Be aware of all dining areas of the Club
    · Maintain health and safety standards.
    · Deliver food and beverages efficiently to members and their guests.
    · Have adequate working knowledge of Jonas POS system and navigating menu screens.
  • Make sure sales are calculated correctly, credit cards are processed properly, and cash-out is done to specifications.
    · Be aware of, and communicate to guests, any food and bar specials. Have thorough knowledge of menu items, preparation time and techniques.
    · Work efficiently with kitchen staff to rectify any problems or mistakes. Communicate with all employees in a precise, polite and effective manner.
    · Complete daily tasks assigned by the supervisor on duty or manager.
    · Be self- motivated. Ensure the server stations are properly and adequately stocked.
    · Handle situations or conflict among members or staff in a calm and confident manner, retaining professionalism at all times.
    · Assist in other departments of clubhouse as needed. Other duties as assigned.
Apply Now