Job Overview

Host / Hostess
Position: Host / Hostess
Department: Front of House
Reports To: General Manager / Front of House Manager

Position Summary:

The Host/Hostess is the first impression of The Fainting Goat and plays an important role in creating a welcoming experience for every guest. This position is responsible for greeting guests, managing seating flow, coordinating reservations, and supporting the front-of-house team to ensure smooth and efficient service.

Essential Duties & Responsibilities:

  • Welcome guests with a friendly and positive attitude upon arrival
  • Manage the restaurant's greeting and seating process
  • Answer phones, take reservations, and provide accurate information to guests
  • Maintain wait lists and communicate estimated wait times
  • Escort guests to tables and provide menus
  • Communicate table availability and guest needs with servers and management
  • Help maintain a clean, organized, and welcoming entrance area
  • Assist servers and bartenders with guest needs when necessary
  • Monitor dining room flow and help ensure an excellent guest experience
  • Handle guest questions, concerns, and requests professionally
  • Assist with opening and closing front-of-house duties

Qualifications:

  • Friendly, outgoing personality with excellent customer service skills
  • Strong communication and organization skills
  • Ability to multitask in a fast-paced restaurant environment
  • Professional appearance and positive attitude
  • Ability to remain calm and courteous during busy service periods
  • Reliable and dependable team player
  • Previous restaurant or hospitality experience preferred but not required

What We’re Looking For:

  • Someone who enjoys creating memorable experiences for guests
  • A team player who works well with servers, bartenders, and kitchen staff
  • Someone who takes pride in representing The Fainting Goat
  • A person who can set the tone for a fun, welcoming, and energetic atmosphere

Schedule Requirements:

  • Must be available evenings, weekends, and holidays as needed
  • Flexible scheduling available
    Join the team at The Fainting Goat and be the first friendly face our guests see when they walk through the door!
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