Job Overview

Mister O1 Job Description
POSITION TITLE: Server Assistant
DEPARMENT: Operations
REPORTS TO: Restaurant Floor Manager & General Manager or Operating Partner
OVERVIEW OF POSITION
Serve guests and provide refills as needed. Remove used tableware between courses; clear and reset tables after guests leave.
PRINCIPLE DUTIES AND RESPONSIBILITIES
Primary
· Promote, work, and act in a manner consistent with the mission of Mister O1 Extraordinary Pizza.
· Set tables with menus, rollups and other supplies.
· Clear tables after guests, wipe tables or seats with dampened cloths.
· Promptly clean tabletops, chairs, booths, and the floor under and around tables between guests.
· Remove used tableware between courses and provide tableware for next course.
· Locate items requested by guests.
· Scrape and stack dirty dishes and carry dishes and other tableware to kitchens for cleaning.
· Take soiled tableware to the designated area, and unload, sort and stack silverware, dishes, and glassware for cleaning.
· Perform serving, cleaning, or stocking duties to facilitate customer service.
· Carry food, dishes, trays, or silverware from kitchens or supply areas to serving counters.
· Clean up spilled food or drink or broken dishes and remove trash.
· Serve food to guests when servers need assistance.
· Promptly greet guests as they are seated and serve ice water, coffee to guests.
· Thank guests as they leave.
· Maintain adequate supplies of items such as silverware, glassware, dishes, or trays.
· Clean and polish counters, shelves, walls, furniture, or equipment in food service areas or other areas of the restaurant, and mop.
· Fill beverages or ice dispensers.
· Stock cabinets or serving areas with condiments and refill condiment containers.
· Communicate with server and host or hostess to expedite efficient seating, table utilization, and customer service.
· Respond appropriately to guest requests and communicate guest requests to server as needed.
· Obtain service area assignment at the beginning of each shift.
· Inspect assigned restroom every 30 minutes, and clean as needed.
· Attend all scheduled employee meetings and offers suggestions for improvement.
· Coordinate with and assist fellow employees to meet guests’ needs and support the operation of the restaurant.
· Fill-in for fellow employees where needed to ensure guest service standards and efficient operations.
Supplemental
· Run cash registers.
· Wash glasses or other serving equipment at bars.
· Stock refrigerating units with wines or bottled beer.
TOOLS & TECHNOLOGY
· Bar code reader equipment
· Carbonated beverage dispenser
· Cash registers
· Commercial use:
o coffee makers
o cutlery
o dishwashers
o food processors
o food warmers
· Credit card processing machines
· Domestic:
o garbage disposals
o garnishing tools
· Ice dispensers
· Non-carbonated beverage dispenser
· Point-of-sale receipt printers
· Point-of-sale terminals and workstations
· Point-of-sale software
· Touch screen monitors
HOSPITALITY & GUEST SERVICE SKILLS
All employees are expected to provide guest service that is extraordinary and exceeds the expectations
of our guests. Employees are required to follow established policies and guidelines that go beyond
simply smiling, greeting, and being nice to guests. Going above and beyond encompasses attitudes,
respect, and flexibility. Employees are expected to have a positive “can-do” attitude; to treat others
with respect, and easily adjust to changes in the workplace.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed within are representative of the knowledge, skill, and/or ability required. Ability to successfully provide day to day results. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions.
The employee is required to walk and/or stand 90% of the time. The employee is required to sit
up to 10% of the time. The employee must be able to talk, hear, and have the ability to use both hands,
feel, taste and smell. The employee is occasionally required to reach with hands and arms; climb or
balance; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 25
pounds, occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job
include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee
encounters while performing the essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to wet and/or humid
conditions, moving mechanical parts, extreme cold, and extreme heat. The noise level in the work
environment

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